FIRST TENNESSEE RANKS SECOND IN SOUTHEAST REGION ACCORDING TO J.D. POWER AND ASSOCIATES SURVEY
May 26, 2009
Bank cited for strong customer service
NASHVILLE, Tenn., – First Tennessee Bank recently ranked second in the Southeast region according to the 2009 J.D. Power and Associates Retail Banking Satisfaction StudySM, maintaining its position as a high-performing bank that consistently provides an exceptional level of customer satisfaction. First Tennessee performed particularly well in terms of convenience, fees and transactions.
“Recognition of this caliber reaffirms our decision to make customer service a number one priority for First Tennessee,” said Tony Thompson, Middle Tennessee market president for First Tennessee. “This J.D. Power and Associates ranking is truly made possible by our employees, whose hard work better enables our company to shape the financial future of the Middle Tennessee region.”
The 2009 study was based on more than 28,000 responses from households across the nation about their experiences with their primary banking providers. Financial institutions across seven predefined geographic regions were included in the study.
About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About First Tennessee The 6,000 employees of First Horizon National Corp. (NYSE: FHN), the parent company of First Tennessee Bank, provide financial services through more than 200 bank locations in and around Tennessee and 14 capital markets offices in the U.S. and abroad. First Tennessee has the largest combined market share in the 17 Tennessee counties where it does business and has one of the highest customer retention rates of any bank in the country, and FTN Financial is one of the nation’s top underwriters of U.S. government agency securities. FHN has been recognized as one of the nation’s best employers by AARP and Working Mother magazines. More information can be found at www.fhnc.com
